Paypad Online

Our Data Protection & Privacy Policy

Definition

Personal data is any information about a person from which the person can be identified, that is recorded in any form. It includes data that relates to the person’s: name, address, date or place of birth, photographs or videos (including CCTV footage), contact details (e.g. telephone number, email, address), national identifiers (e.g. ID numbers), professional status (e.g. job title, employer), location, online identifiers (e.g. IP addresses), and personal preferences (e.g. hobbies) among numerous other types of personal data.

An identifiable person is referred to be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his/her physical, mental, economic, cultural, or social identity

Sensitive personal data or special category personal data contains information relating to a person's race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, and sexual life or orientation.

1. Introduction

This policy has been developed following Uganda’s Data Protection and Privacy Act, 2019 and Data Protection Regulations 2021. It describes what data we collect and how we use, transfer, or store that data. It also describes the data we (PayPad Online Ltd) collect, how it is used, and transferred, how it is stored and for how long

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website at which point your acceptance is requested.
If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
The use of our website is possible without any indication of personal data. However, data processing may occur once a user goes forward to use specific products offered on the website thus disclosing certain data. If data processing is necessary, we generally obtain consent from the data subject. This shall comply with the Data Protection and Privacy Act, 2019.
Although we have taken every prudent step to ensure that data is processed fairly and transparently, there may be data that is transferred to us through alternative means such as by telephone calls to our customer care and the user takes personal responsibility to ensure transferred data safety.
This privacy policy shall apply to visitors to the website.

1. Introduction

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website at which point your acceptance is requested.
If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
The use of our website is possible without any indication of personal data. However, data processing may occur once a user goes forward to use specific products offered on the website thus disclosing certain data. If data processing is necessary, we generally obtain consent from the data subject. This shall comply with the Data Protection and Privacy Act, 2019.
Although we have taken every prudent step to ensure that data is processed fairly and transparently, there may be data that is transferred to us through alternative means such as by telephone calls to our customer care and the user takes personal responsibility to ensure transferred data safety.
This privacy policy shall apply to visitors to the website.

2. Purpose of this policy

This policy elaborates how we deal with all personal data that we collect from anyone or such personal data that we obtain from a third party. The policy also sets out the rights of the data subjects and the data collector in respect of collected or processed personal data.

3. Scope

This policy applies to the storage, processing, and disposal of all personal data collected by PayPad Online Ltd.
This Policy covers all personal data held by or on behalf of PayPad Online Ltd, regardless of the media on which that data is stored, or of which individuals own that personal data. And all processing of such personal data, including all collections, recordings, storage, use, disclosure, transfer, deletion, and any other handling of personal data.
PayPad Online Ltd is committed to safeguarding Personal data. This includes information that directly or indirectly identifies individuals who may be clients, staff, agents, students, job applicants, etc.

4. Application

This Policy applies to all PayPad Online Ltd personnel including directors, employees, suppliers, contractors, and other third parties that relate to PayPad Online Ltd who use our website/ application.

5. Data Protection Officer

Our Data Protection team shall be reachable via email; info@paypadonline.com

6. The Data Protection Principles

This Policy aims to ensure compliance with the Data Protection and Privacy Act, 2019 and its Regulations. The Act sets out the following principles with which any party handling personal data must comply. All personal data must be:

Processed lawfully, fairly, and in a transparent manner with the data subject.
Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes shall not be considered to be incompatible with the initial purposes.
Adequate, relevant, and limited to what is necessary with the purposes for which it is processed.
Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay.
They are kept in a form that permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to the implementation of the appropriate technical and organizational measures required by the Data Protection and Privacy Act to safeguard the rights and freedoms of the data subject.
Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, using appropriate technical or organisational measures.

7. Personal Data collected

We may collect personal data from the persons listed below; Clients, Employees, suppliers, and other parties as referenced above

We collect the following personal data;

User’s name, age, location, Payment information, telephone number, email.

8. Use of personal data

We use the information you give to;

To manage your account;
Providing and managing access to our site;
Identify the data subject
To effect payments
For regulatory compliance with different regulators such as the Financial Intelligence Authority, National Lotteries and Gaming Regulatory Board, URA, etc.
For product research development
To provide measurements and analytics
Communicate with the data subjects
Performance of contracts
To Generally improve user experience
We may also use your, personal data for marketing purposes, which may include contacting you by email, telephone, text message, or any other means, with information, news, and offers on services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection and Privacy Act, of 2019, and you will always have the opportunity to opt out.

9. Data storage

Personal data is stored in Safe lockers under lock and key and on online secure servers.
Access to the databases is confidential and password-protected.

10. Sharing Data with third-parties

Personal data may be shared with third parties for;

Regulatory compliance (Financial Intelligence Authority, National Lotteries and Gaming Regulatory Board, URA)
Legal compliance and dispute resolution with our Advocates.

11. Data Retention

PayPad Online Ltd shall not keep personal data for any longer than is necessary for light of the purpose or purposes for which that personal data was originally collected, held, and processed.
When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.
We may store your data for 10 years or as long as the Law may from time to time stipulate.

12. Accuracy

Personal data will be accurate and kept up to date. PayPad Online Ltd to maintain the accuracy of our records through regular verification exercises.

13. Data Subject’s rights and requests

Data Subjects are entitled to exercise various rights to their own, personal data, including but not limited to the following:

Withdrawing consent to the processing of their, personal data;
Requesting access to their, personal data; and
Requesting erasure of their, personal data in certain circumstances
The right to be informed about any personal data breach
The right to rectification personal data
The right to restrict the processing of personal data
The right to object to the processing of personal data; and

14. Data security and integrityn

Personal data must be processed in a manner that ensures its security using appropriate technical and organizational measures to protect against accidental loss, destruction, or damage.

Security measures should be proportionate to the level of confidentiality and sensitivity of the personal data.

15. Confidentiality

All PayPad Online Ltd personnel shall not;

Use confidential information for your, personal benefit or profit.
Disclose confidential information to any third parties without the express consent of the PayPad Online Ltd Data Protection Officer
Take any confidential documents outside the company's premise

16. Transfer of data

Personal data will not be transferred outside Uganda without the appropriate safeguards and consent of data subjects as required by law.

17. Management of data breaches

PayPad Online Ltd has in place procedures to deal with any suspected personal data breach and will notify affected individuals and applicable regulators where legally required to do so.
If you know or suspect that a personal data breach has occurred, immediately contact the PayPad Online Ltd Data Protection Officer at info@paypadonline.com

18. Violation of this Policy

Failure to comply with this Policy amounts to a serious breach.
Non-compliance is a disciplinary matter for employees.
The use of our website is possible without any indication of personal data. However, data processing may occur once a user goes forward to use specific products offered on the website thus disclosing certain data. If data processing is necessary, we generally obtain consent from the data subject. This shall comply with the Data Protection and Privacy Act, 2019.

19. Changes to this Privacy Policy

We may change this policy from time to time as may be necessitated by law, or business development that affects data protection.
When we make changes to this policy, we shall allow data subjects to review the revised policy before they choose to continue using our products.

20. Contact Us

If you have any questions about this policy or you desire to change your data, or you have any complaints, you can contact us as described below.
Email: info@paypadonline.com
Telephone: +256 779 23 96 27

20. Consent

By using the PayPad Online Ltd online platforms or Applications, You (the User) give to us (PayPad Online Ltd) your consent to collect, use, and process your data for the purposes and in the manner indicated herein and in the terms of use.